Frequently Asked Questions

No. We print quantities as low as a single copy. Whether you need one portfolio book or hundreds of copies for your clients, we can handle it. Volume discounts are available for orders of 10 or more copies.

Standard production time is 7-10 business days from proof approval. Shipping within North America typically adds 2-5 business days depending on your location. Rush and super-rush options are available for time-sensitive projects. Please contact us for availability.

We accept PDF (preferred, PDF/X-1a recommended), Adobe InDesign packaged files, Adobe Photoshop (PSD, TIFF, JPEG), Adobe Illustrator (AI, EPS), and high-resolution JPEG or PNG files. If you're using another format, please contact us to confirm compatibility.

We recommend images at 300 DPI at the final printed size for the best quality. We can accept images as low as 150 DPI, but quality will be reduced. If you're unsure, our pre-press team will check your files and let you know if there are any resolution concerns.

Yes! We provide free InDesign templates for all our book sizes. Templates include guides for bleed, trim, and safe areas, plus sample layouts to help you get started. Templates are available for download from the customer portal after you create your free account.

Pricing depends on size, page count, cover type, paper choice, and quantity. To get an accurate quote, please contact us with your project details, or sign up for a free account to see our full pricing sheet.

We accept Visa, Mastercard, American Express, Discover, PayPal, and e-transfer. For volume clients, we offer net-30 terms with approved credit.

Yes, we ship worldwide. Most of our customers are in the United States and Canada, but we regularly ship to the UK, Europe, Australia, and beyond. Shipping costs vary by destination and order size. Please contact us for a shipping quote.

Since every book is custom-printed, we cannot accept returns for reasons other than production defects or errors on our part. If you receive books that are damaged or have printing errors, please contact us within 14 days of delivery and we will reprint them at no cost to you.

Yes. Our premium paper stocks are acid-free and lignin-free, and our printing process uses pigment-based inks that are rated to last over 100 years under normal conditions. Our books are designed to be heirloom-quality keepsakes that will last for generations.

Absolutely. We offer sample books at a discounted rate so you can see and feel the quality for yourself before placing a full order. Contact us to order a sample pack, or take advantage of our 50% off first-book offer for new customers.